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Frequently Asked Questions

What does it mean to register and name a star ?

It is the fact of giving any name You wish to a real star that can actually be observed in the sky. Naming a star and registering it through the service we provide in fact means that that this record would be listed in our Star Register catalog and audited by our team. The proof of ownership of this record is guaranteed by the certificate we would issue and send to You. This star would be listed in our registry only under your ownership and will never have availability to be registered by other person.

How to register a star and make an order?

Well, that is quite simple:

1) Go to our Order page and choose from various star options available.

2) Once ready, give your star a name, add personal message, select registration date and choose from such options as star brightness degree, specific constellation or last minute .PDF only version. Add to Cart and proceed to Checkout.

3) Fill in your personal data, delivery information and payment information. Choose delivery method, review your order info and place an order!

What is the difference between Gift Package and .PDF Only option? Which should I choose?

To put it simply, the difference is in what you get.
PDF Only option is a fantastic option for the ones in a rush when the special day of giving is approaching and You do not have time to wait for a package to be shipped to you. This option is offered at a lower price and gives you the access to certificate in .pdf format instantly (within 5 minutes) after the payment has been received. Once you have paid – You can print and be ready to give !
Gift Package is an appropriate option if You are preparing your gift in a timely manner where You have a backup time for goods to be shipped to You. This will include a beautifully printed certificate and a star map from Star Register, which will definitely leave a long lasting impression to the recipient. Check our Printing Quality page for more details here.

What is the status of my order ?

Once your payment has been processed and we have received it , you will get a confirmation email from us. If you have chosen .PDF only version, then you will receive the PDF automatically (5 min) after we will have received the payment. If you have chosen physical Gift Package you will receive 2 emails – first will confirm your order has been received, second will confirm that goods have been shipped to your delivery address where if appropriate you will also receive a tracking number.

Will I be able to see my star?

Sure, that is the main purpose of naming and registering the star. You will be able to see the star you have given a name in the sky with a naked eye. In our gift package we also include Star Map, which will help you to navigate and find your star with ease!

Do you offer discounts if I register several stars at once ?

Sure, we do. We have various corporate order programs that would not only allow you to get a discount on ordering in bulk, but will also allow You to make some custom adjustments to your orders. This can be a perfect deal if the recipients of gifts are colleagues from a company or members of a family.
For more information on discounts and deals available, please see our Corporate Orders sections or Contact Us directly.

How long is my registration valid ?

The registration is valid till the end of the world – it is timeless. However, at some point you might be willing to change the name of the star, which can be done on demand by You, where the registration information would be amended.

What methods of payment do you accept ?

Star Register accepts most of the payment methods frequently used worldwide – Visa , MasterCard, American Express and Paypal. It is also possible to pay by bank transfer- in this case you will have to contact us directly in order for us to issue an invoice, which you would be required to pay in order for us to process the order (this method can take various days depending on the procedure of transferring payments between banks). Important note here is that we do not accept payments on delivery either with a card or cash – all orders must be prepaid online.

How long would it take to receive my order?

This question cannot be answered in the same manner for all the customers since this involves various factors, which can be different in many cases.

  • Type of service. If you have opted for .PDF only version then this would be sent over to you instantly after payment has been received. If you have chosen to receive a physical gift package then it would take us 2 business days on average to prepare it and send it to You.

  • Payment method. Choosing payment from such instant payment methods as Visa , MasterCard, American Express and Paypal will not add anything on top of the time to receive your order. However, bank transfer can take around 2-3 days to be completed.

  • Location and shipping method. If you have opted to receive a physical Gift Package that will be sent by mail it then time needed to receive it will mostly depend on your location and the delivery method You have chosen. On average you will receive your Gift Package faster if you are located either in USA or Canada whereas shipping to Europe, Middle East, Asia, Australia and Africa will normally take longer time. Fore more detailed information on available shipping methods, delivery times and prices please look into our Shipping Information.

If all of this did not help you to understand how long would it take to receive your order, please Contact Us directly with the following information – type of service you would like to receive, your shipping address and preferred payment method. We will get back ASAP and will be happy to advise on how long would it take for you to receive your Gift Package.

How can I cancel my order and get a refund?

There might be instances where cancellations and refunds can take place and there might also be occasions where this is not appropriate. In order to see more detailed information on this please visit our Cancellation Policy page.

Do I legally own my Star?

To fully understand this we have to keep in mind that stars actually are shining balls consisting of boiling gases, which cannot even be touched by a hand. On top of that stars are miles and miles away from the Earth, which makes it impossible to own one in legal terms. These records are not therefore recognised by scientific bodies or educational entities. However, if you ever hear about Lady Gaga or Rihanna naming their own stars, You need to know that they are using EXACTLY the same method of registering stars as we provide and their legal standing in relation to the the star would be EXACTLY the same as yours. Even stars that are named by scientific bodies cannot and will not be owned by anyone in legal terms.