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Frequently Asked Questions

What does it mean to name a star?

It is a fact of giving any name. You wish for a real star that can actually be observed in the sky. Naming a star and recording it through the service we provide, in fact, means that this record would be listed in our Star Name catalog and audited by our team. The certificate guarantees the proof of ownership of this record we would issue and send to You. This star would be listed in our database only under your ownership and won't be assigned to anyone else.

How to record a star name and make an order?

Well, that is quite simple:

1) Go to our Order page and choose from various star options available.

2) Once ready, give your star a name, add a personal message, select registration date, and choose from such options as star brightness degree, the specific constellation, or last-minute .PDF only version. Add to Cart and proceed to Checkout.

3) Fill in your personal data, delivery information, and payment information. Choose the delivery method, review your order info, and place an order!

What is the difference between Gift Package and .PDF Only option? Which should I choose?

To put it simply, the difference is in what you get.
PDF the Only option is a fantastic option for the ones in a rush when the special day of giving is approaching, and You do not have time to wait for a package to be shipped to you. This option is offered at a lower price and gives you access to a certificate in .pdf format instantly (within 5 minutes) after the payment has been received. Once you have paid – You can print and be ready to give!
A gift Package is an appropriate option if You are preparing your gift when you have a backup time for goods to be shipped to You. This will include a beautifully printed certificate and a star map, which will definitely leave a long-lasting impression on the recipient. Check our Printing Quality page for more details.

What is the status of my order?

Once your payment has been processed and received, you will get a confirmation email from us. If you have chosen .PDF only version, you will automatically receive the PDF (5 min) after receiving the payment. If you have chosen a physical Gift Package, you will receive 2 emails – first will confirm your order has been received, second will confirm that goods have been shipped to your delivery address where if appropriate, you will also receive a tracking number.

Will I be able to see my star?

Sure, that is the main purpose of naming the star. You will be able to see the star you have given a name in the sky with a naked eye. In our gift package, we also include Star Map, which will help you navigate and find your star with ease!

Do you offer discounts if I name several stars at once?

Sure, we do. We have various corporate order programs that would allow you to get a discount on ordering in bulk and allow You to make some custom adjustments to your orders. This can be a perfect deal if the recipients of gifts are colleagues from a company or family members.
Please see our Corporate Orders sections or Contact Us directly for more information on discounts and deals available.

How long is my star name valid?

The registration is valid until the end of the world – it is timeless. However, you might be willing to change the name of the star at some point, which can be done on demand by You, where the registration information would be amended.

What methods of payment do you accept?

Star  Certificate accepts most of the payment methods frequently used worldwide – Visa, MasterCard, American Express, and Paypal. It is also possible to pay by bank transfer- in this case. You will have to contact us directly to issue an invoice, which you would be required to pay for us to process the order (this method can take various days depending on the procedure of transferring payments between banks). An important note here is that we do not accept payments on delivery either with a card or cash – all orders must be prepaid online.

How long would it take to receive my order?

This question cannot be answered in the same manner for all the customers since this involves various factors, which can be different in many cases.

  • Type of service. If you have opted for .PDF only version, this would be sent over to you instantly after receiving payment. If you have chosen to receive a physical gift package, it would take us 2 business days to prepare it and send it to You.

  • Payment method. Choosing payment from such instant payment methods as Visa, MasterCard, American Express, and Paypal will not add anything on top of the time to receive your order. However, bank transfer can take around 2-3 days to be completed.

  • Location and shipping method. If you have opted to receive a physical Gift Package that will be sent by mail it then the time needed to receive it will mostly depend on your location and the delivery method You have chosen. On average, you will receive your Gift Package faster if you are located either in the USA or Canada. In contrast, shipping to Europe, the Middle East, Asia, Australia, and Africa will normally take a longer time. For more detailed information on available shipping methods, delivery times, and prices, please look into our Shipping Information.

If all of this did not help you understand how long it would take to receive your order, please contact Us directly with the following information – a type of service you would like to receive, your shipping address, and the preferred payment method. We will get back ASAP and be happy to advise on how long it would take to receive your Gift Package.

How can I cancel my order and get a refund?

There might be instances where cancellations and refunds can occur, and there might also be occasions where this is not appropriate. To see more detailed information on this, please visit our Cancellation Policy page.

Do I legally own my Star?

To fully understand this, we have to keep in mind that stars actually are shining balls consisting of boiling gases, which cannot even be touched by a hand. On top of that, stars are miles and miles away from the Earth, making it impossible to own one in legal terms. Scientific bodies or educational entities do not, therefore, recognize these records. However, if you ever hear about Lady Gaga or Rihanna naming their own stars, You need to know that they are using EXACTLY the same method of naming stars as we provide, and their legal stand about to the star would be the same as yours. Even stars named by scientific bodies cannot and will not be owned by anyone in legal terms.