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Cancellation and Returns Policy

CANCELLATION AND RETURNS

A customer has the right to cancel an order within 365 days period from placing an order. 

Electronic Gift Packages are to be canceled by only contacting customer service. 

Physical Gift Packages must be canceled by contacting customer service and returning the physical package undamaged. Shipping costs for the return are to be covered by the customer.

MONEY REFUND POLICY

Once a refund has been confirmed, it might take 5-10 business days (depending on your card issuing bank) for the money to be returned to your account. In the case of Paypal payment, money will be returned within one business day after confirmation.

DATA CHANGES

A customer has a right to change the registration and document data free of charge. 

In cases of changing the data after receiving a Physical Gift Package, additional costs for repeated production and re-shipping are to be covered by a customer.