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Cancellation and Refunds Policy

The customer has the legal right to cancel his or her order based on reasonable grounds.

Reasonable grounds for cancellation are instances where the Star Register gift package received is damaged or contains faulty information, which was not entered by the customer.

EXAMPLE: The Star gift package was damaged = repeated/refunded delivery
EXAMPLE: Customer has changed his or her mind about the purchase of the order or circumstances for the customer have changed = no grounds for cancellation

The customer has no grounds for cancellation due to his/her misspelling of the Star Certificate text words.

EXAMPLE: Glitches in text generator and unrecognized fonts = repeated/refunded delivery
EXAMPLE: Customer has made typos in the Star Certificate = no grounds for cancellation

The customer has legal rights to receive a full refund within 7 days after the order has been approved as canceled.

Refunded money will be transferred back to the same payment account from which the payment was initially received.

In the following cases, the customer also has a legal right to demand a refund or repeated service delivery.


The customer has legal grounds to cancel e-mail delivery only within 24 hours of order confirmation.


The customer has a right to cancel his or her Star gift of physical order ods if the delivery has more than 8 business days delay.

The customer would have the legal right to demand repeated delivery if the given shipping address were incorrect.


Only the customer has the legal right to amend their ration information in the database, even on occasions where the customer has made a mistake while filling the registration information.

In cases of physical Star gift order, the customer has a right to change the catalog's information without additional fees within 12 hours from the order confirmation.

In electronic Star gift orders, customers can access his/her files or information anytime and change it without additional fees.

If you are still unsure of how cancellation and returns work or in case, we have not covered some of the rare occasions that you might have experienced or have questions about, please, do not hesitate to send a message to our Customer Service or use our Live Chat. We will be more than happy to answer all your questions.