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General terms

How to order?
1) Go to our Order page and choose from various star options available.
2) Once ready, give your star a name, add a personal message, select registration date, and choose from such options as star brightness degree, the specific constellation, or last-minute .PDF only version. Add to Cart and proceed to Checkout.
3) Fill in your personal data, delivery information, and payment information. Choose the delivery method, review your order info, and place an order!

Return policy

General terms on Cancellation of an Order

The customer has the legal right to cancel his or her order within 30 days after receipt of the service based on reasonable grounds.

If the purchase was damaged or containing faulty information, the customer has a legal right to demand repeated service delivery free of charge.

General terms on Refunds

The customer has a legal right to demand and receive a refund after canceled order based on reasonable grounds.

The customer has legal rights to receive a full refund within 7 days after the order has been approved as canceled.

Refunded money will be transferred back to the same payment account from which the payment was initially received.


If You still are unsure of how cancellation and returns work, you can read full return policy terms. 


Shipping and delivery

Once we receive your payment, we proceed with preparing your Star Gift Package. Payments usually come through within a couple of minutes, except bank transfers, which can take around 2-3 business days.

On average, it takes us from 1 to 3 business days to prepare the product individually and ship it. Still, more than half of our products are shipped within 2 or even 1 business day.

*If you have selected .PDF Only star gifting option, you can disregard the following points – printable gift version will be sent to you via e-mail automatically after we receive your payment.

 If you need any more information, you can read full Shipping and Delivery terms. 


Star Certificate is a private service and is not affiliated with any governmental entities or educational institutions.