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Star Registry Guarantee

We are truly happy when our customers are satisfied and the services we provide bring joy and happiness to families and relationships. However, we all are humans and there might occur situations where You might be willing to either amend or cancel your order. This page is aimed at answering the questions that might arise regarding the topic in question.

General terms on Refunds

Customer has a legal right to demand and receive a refund after cancelled order on the basis of reasonable grounds.

Customer has no grounds to receive a refund before the order has been accepted as cancelled on reasonable grounds.

Customer has legal rights to receive a full refund within 7 days after after order has been approved as cancelled.

Refunded money will be transferred back to the same payment account from which the payment was initially received.

If You still are unsure on how cancellation and returns work or in case we have not covered some of the rare occasions that You might have experienced or simply have questions about - please, do not hesitate to send a message to our Customer Service or simply use our Live Chat. We will be more than happy to answer all your questions.